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35 comments

They came knocking at my door saying they would charge us 7.7 cent sounded good told them they would have to come back and talk to my wife since she has bounce energy in her name. Well they put me on the phone to give information which i did but told them again they needed to talk to my wife which they said they would come back in two weeks to talk to her.

they never did come to talk to her and changed us from bounce to entrust.

Now not only did they lie about coming to talk to her, but charged us 11.1 instead of 7.7 cents they had said. My wife asked to hear the recording which they said they would let her but of coarse still yet to hear it.

Location: Temple, Texas

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Guest

They changed me from bounce to direct energy as bounce apparently went out of business here where I live / i did pay an extra $100 to bounce 2 months after the switch because I got a notice I was being sent to collections - something about a remaining months balance I had? the rep said it was happening to several Bounce people.

Guest

Their salesman was in my back yard looking at my meter and my girlfriend saw him and he said he was with Entrust and that he "worked with Center Point and Reliant" and wanted to lower my electrical bill rates. He talked his way into the house and into getting his hands on a Reliant bill with my account number and all.

After reading the complaints about Entrust I called my current provider, Reliant, and tell them not to let Entrust switch my account.

It chilled me to realize he talked his way into my home while she was alone and in her bathrobe. Then he came to my office to see me, but I met him outside and told him I wasnt interested.

Guest

I hate entrust energy, the worst decision ever switching to this horrible company.

Guest

They tried to tell me I was being charge 40 too much in fees and they could take them off. I used to work for an electric company and they are all scams and yes watch for them to change you without permission

Guest

I agree nothing but liars will turn off your service then collect a 60.00 fee to reconnect. The cut mine off cause of a 6.57 past due account never got a notice new nothing.

Today I made my payment which was 250.00 then go to pay and they said oh it was 310 it is a scam. So they tell me on or has the reconnect notice. This was at 3 this afternoon after I spent 3 and a half hours trying to give them a payment. Still no electricity it's 7:38 still no juice and guess who closes at 7 and told me to call at 7:30pm.ive spendt since 11 am to as of now 740 pm.

If you see a blue shirt on that has entrust run as fast as you can.

.

Guest

I've just noticed I've been getting charged from this company

each month for services I wasn't aware of since Dec 2013, there is a total of over $3400.00 in charges that I am trying to dispute, I will be filing a lawsuit against Entrust Energy, I do not recall

signing up for a third party service and I am pissed.

Guest

I was lied to today by a door to door salesman for entrust energy. I wish I knew a attorney for a lawsuit. They are causing dis tree in people especially elderly people like myself.

Guest

They ran a hard credit check on my credit..I HAD never even HEARD of them !!!!!!!!

Guest

Join the mass action lawsuit against entrust energy for deceptive practices going door to door promising lower rates and a free month trial and not delivering only charging more contact Whitfield Bryson & mason LLP attorneys at law

Guest

Sales rep. gave me a quote of 7.9 and never mentioned a 4.7 TDU charge. It will be a snowy day in *** before I pay them a $300.00 early cancellation charge.

Guest
reply icon Replying to comment of Guest-922491

Join the mass action law against entrust energy

Guest

They said that they would help me out at 5.8 cents and my first bill came and they alone are charging me $68 and Bill is only $22

Guest

yeah I live in south tyler, noonday area in east texas just got approached by a well spoken overly friendly person driving a beat up older van ( that was a dead giveaway) insisting on seeing my txu bill, he had all the answers to my questions just didn't seem right im glad I checked into it online scam scam scam later he drove by again and caught my husband outside and asked for our address he better not switch my service I got his number

Guest

A fleet of them came yesterday knocking at all my neighbors' homes asking to see our pg&e bill. I refused and told her I would read about this and if I wanted to switch I would call the company. She said I could only sign up in person and she gave me her number.

Guest

You cannot be switched unless you get on the call and talk to the sales rep over the phone!

Guest
reply icon Replying to comment of Guest-900283

this is true but the door to door sales person is promising lower rates and telling you to tell the people on the phone to agree to everything without reviewing the terms. there rates are not lower in almost all cases but they are conning people saying that it is until you get your first bill and its higher and the sales man says they will have a one month trial period but its a lie i tried to switch back after it was not lower after one month and they said i was locked in for 2 years so dont believe the door to door sales people just call the cops for soliciting and trespassing and we can stop people from being scammed and if you were scammed contact a lawyer

Guest

scam come knocking on my door with lies

Guest

Same thing happened to me - they told me they could beat my old bill but at the end of the day I'm paying more with them now SMH

Guest
reply icon Replying to comment of Guest-894738

If you feel that the agent and or company lued. File a compliant with the public utility commission. That is who can get them to stop taking advantage of ppl.

Guest
reply icon Replying to comment of Guest-894738

join a mass action law suite join many other in a fight to stop these deceptive practices

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