Do not do business with this company, the sales staff will paint a beautiful picture about how great service will be with entrust, but in truth it is a nightmare. Charges are through the roof and if you dare to cancel you will be charged a extra 300.00 for being...Read more
Don't fall for their lies! They send reps door to door so their lies aren't recorded. A rep named Raee come to my door promising lower rates and that they would actually pay for the cancellation fee from my current provider. They call some person from your phone to...Read more
A guy knocked on door, trying to verify how much per kWh we are paying. I think he wanted to know if it was over 7.5 cents per kWh. I didn't know off top of my head ( and we are presently happy with our energy company) so then he asked to see my current bill. I'm not...Read more
I was lied by the door to door salesman and was told that Reliant was not going to charge me a cancellation fee. That entrust was going to take over my account and start billing me. That was a big lie. Also that they did have any fee to be charge to my Entrust account...Read more
Just got an email from Entrust Energy. It was a reminder that our credit card on file is expiring next month and that we need to update. Only problem??? We have NO account with these clowns. And, never have. Somehow they managed to know at least the last four digits of...Read more
I didn't like
- Appear to be using my card without authorization
What happened to Lite up Texas this year . My bill is unbelievable. I cant wait till Im out of your *** contract. I.m going back to TXU You..said i was on a fixed rate of 9.4.BUT THE SO CALLED CARRYING CHRGS PUTS IT UP IT UP TO 12.5.HOW THE *** DO I SAVE MONEY? EVERY...Read more
I signed up for this company on a 3 month trial rate. After the trial they sold my supplier privileges to another company which then charged me a ridiculous monthly rate. Who knew this was even legal? I didn't even realize the change had happened until I got a notice...Read more
I'm very hesitate in switching companies, its my nature. I don't like change once I've been with a company that has given me no issues and no complaints. I was very turned off by the rep's that came to my door trying to get me to change first they asked to see the bill...Read more
I didn't like
- Being lied to by their sales door to door rep
Had two girls walk up to my door telling me they worked for Encor as a subcontractor with Entrust Energy. Looked at their ID's and looked up Entrust and told them to go away after I saw the bait and switch tactics reviewed online. Called the police to let them know....Read more
Entrust Energy - Extremely Pushy sales people
They have been to my house 4 times, each time they lie and say they want to see my bill when I say I have a contract and I will be charged to get out of it they say I won't and I know better. I toldcthem they were too pushy and there is no way I'd ever switch to them because of the pushy sales people.
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