Product: Entrust Energy Customer Care Clear all filters (8 of 8 reviews match)
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Do not do business with this company, the sales staff will paint a beautiful picture about how great service will be with entrust, but in truth it is a nightmare.Charges are through the roof and if you dare to cancel you will be charged a extra 300.00 for being...
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Anonymous
Anonymous

I am going through the EXACT same thing! They came to my door, told me they could lower my bill, but they never mentioned the INSANE extra charges. My bill normally ranged bet...

Product
Entrust Energy Customer Care
#1119475
Reply to reviews
Don't fall for their lies!They send reps door to door so their lies aren't recorded. A rep named Raee come to my door promising lower rates and that they would actually pay for the cancellation fee from my current provider. They call some person from your phone to...
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1.0
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Entrust Energy Customer Care
#1117697
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I like them a lot.Good customer service and they text you to remind you too. So you don't have to worry about missing your due date. I recently signed up for their online payment account. Works really well! They let you make payments on there and you can see how much...
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4.9
Product
Entrust Energy Customer Care
I liked
  • Treatment
  • Guarantees
  • Promises
#1023792
Reply to reviews
Had the worst experience today with Entrust.They sent me to collection over a bill. They got an ok from someone in my home that is not authorize to speak for me. Nicor is under my name not anyone else. They should have gotten my permission. They got a verbal ok and ran...
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EEnergy
EEnergy

Hello, I'm sorry to learn about your experience. I'd like to get you some help with this issue and start an investigation to see if there is an opportunity to seek other optio...

Product
Entrust Energy Customer Care
#990223
Reply to reviews
Entrust Energy - Constant Billing Issues. Your bill will exponentially increase.
You might feel vulnerable when the salesperson attempts to switch your service over but beware.I've had them for a year and it was a huge mistake. The constantly screw up your bill, don't pay the origin vendor (nicor, comed, etc) whereas each time you're forced fix the...
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EEnergy
EEnergy

Hello, We'd like to look into this issue as soon as possible. Can you please send us some more information to marketing@entrustenergy.com. Thanks so much, Entrust Energy Marke...

1.5
Product
Entrust Energy Customer Care
I didn't like
  • Lies
  • Billing
  • Contract
#987094
Reply to reviews
Called in April of 2016 to cancel acct with this company.My bad for not check my statement the next few months. Comes to find out it was never cancelled. Called back and was told I had never called and talked to them. I then called my current supplier to see when I had...
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EEnergy
EEnergy

Hello, We're sorry to hear you had this experience. We'd like to look into this case further. Can you please email us more details at marketing@entrustenergy.com. Thanks so mu...

Entrust Energy Williston, Vermont
Product
Entrust Energy Customer Care
I didn't like
  • I hate this company
#948354
Reply to reviews
The worker came to my door acting like he was from comed talking about out meter change then asked for a bill right away he had a yellow vest and a hard hat on.The yellow vest covered up the entrust logo i told him i am not authorized to make changes my mother gave him...
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EEnergy
EEnergy

Hello, This type of behavior is NOT acceptable in our company and is against our policy. Can you please email us at Marketing@entrustenergy.com more details (address, time of ...

1.0
Product
Entrust Energy Customer Care
#885743
Reply to reviews

Entrust Energy Customer Care Review

#984847
1.0
Details
They gave me a good sales pitch .. When I switched it was double what I was paying..They lie don't trust them ...
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