Entrust Energy

Don't fall for their lies! They send reps door to door so their lies aren't recorded.

A rep named Raee come to my door promising lower rates and that they would actually pay for the cancellation fee from my current provider. They call some person from your phone to enroll and put it on speaker to coach you through the questions. If you hesitate they hang the call up and tell you not to hesitate that they are giving you the answers by nodding their head yes or no. After confirming multiple times that they would pay for the cancellation fee from my current provider and lower my current rate I went through the call.

Well now I get my cancellation bill and sent it to Raee and nothing.. I called her and she told me to call customer service. After over an hour being on the phone with customer service I was told that they don't cover other provider cancellation fees and that they are sorry for the misunderstanding.. It wasn't a misunderstanding it was straight up lies!

Not only that my bill was higher than before! They refused to pay Reliants cancellation fee as their employee promised and then told me if I cancelled with them it would be a $300 cancellation fee! Because when they review my calls that I was coached in I apparently agreed to paying all cancellation fees!

I recommend Reliant! They are waiving the current cancellation fee and giving me a lower rate also crediting my account to pay for Entrusts cancellation fee.

I was lied by the door to door salesman and was told that Reliant was not going to charge me a cancellation fee. That entrust was going to take over my account and start billing me.

That was a big lie. Also that they did have any fee to be charge to my Entrust account only wattage used by me at 8 cent per. I made a compliant and still have not resolve since August 26, The salesman give me his cell phone number ,and has not returned any of my calls. I also call customer service and was told that someone would be calling me back asap and not a call since beginning of September 2017.

I got a call today about me not paying my bill that was due Sept 26, 2017 and told them that my account was under investigation and to review the accounts before calling people. I would not suggest for anyone to buy from a salesman but to call Entrust due to calls are recorded. When I compliant I told ,them that I made the salesman to write on my receipt that no cancellation fees were to be charge to me and he did.

Customer service told me that how do they know he wrote because anybody would have written it. In another words they did not believe me.

Just got an email from Entrust Energy. It was a reminder that our credit card on file is expiring next month and that we need to update.

Only problem??? We have NO account with these clowns. And, never have. Somehow they managed to know at least the last four digits of our card, as it was used in the email.

This is scary stuff. We have our electricity through another provider, same thing with gas. Those bills are auto-drafted from our checking accounts.

So...burning question is: How did they get us on their list, including info on a credit card. Again, scary stuff.