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Do not do business with this company, the sales staff will paint a beautiful picture about how great service will be with entrust, but in truth it is a nightmare. Charges are through the roof and if you dare to cancel you will be charged a extra 300.00 for being...
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Anonymous
Anonymous

I am going through the EXACT same thing! They came to my door, told me they could lower my bill, but they never mentioned the INSANE extra charges. My bill normally ranged bet...

#1119475
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Don't fall for their lies! They send reps door to door so their lies aren't recorded. A rep named Raee come to my door promising lower rates and that they would actually pay for the cancellation fee from my current provider. They call some person from your phone to...
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1.0
#1117697
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A guy knocked on door, trying to verify how much per kWh we are paying. I think he wanted to know if it was over 7.5 cents per kWh. I didn't know off top of my head ( and we are presently happy with our energy company) so then he asked to see my current bill. I'm not...
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#1115134
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Entrust Energy - Extremely Pushy sales people

Entrust Energy
#1042585
They have been to my house 4 times, each time they lie and say they want to see my bill when I say I have a contract and I will be charged to get out of it they say I won't and I know better. I toldcthem they were too pushy and there is no way I'd ever switch to them because of the pushy sales people.
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Entrust Energy Customer Care Review

Entrust Energy
#984847
1.0
Details
They gave me a good sales pitch .. When I switched it was double what I was paying..They lie don't trust them ...
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Electricity Review

Entrust Energy
#961379
Took advantage of my elderly mother...lied to her now charging her $300.00 early termination fee...she is on a fixed income and can not afford this. Please notify your family members especially your elderly friends and family. I will be notifying every social media and news / radio stations possible. DONT sign up!!!!!!!
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Entrust Energy Residential Electricity Supply Review

Entrust Energy
#934048
3.7
Details
You disconnected the power at my home since las friday and I pay last saturday and I will like to have the power back at my apartmen address is 16545 loch katerine ln #401 Houston Tx 77084
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
I was lied by the door to door salesman and was told that Reliant was not going to charge me a cancellation fee. That entrust was going to take over my account and start billing me. That was a big lie. Also that they did have any fee to be charge to my Entrust account...
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Anonymous
Cesar

Hello dear customer, we are sorry to hear that you had a bad experience. We would like to take a look into your account. Could you please email us your account details at unha...

1.0
I didn't like
  • Being lied to by their sales door to door rep
  • Hidden fees
  • Salesman
#1107140
Reply to reviews
Just got an email from Entrust Energy. It was a reminder that our credit card on file is expiring next month and that we need to update. Only problem??? We have NO account with these clowns. And, never have. Somehow they managed to know at least the last four digits of...
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Anonymous
Arlington Texas

I'm tired of them knocking on my door. Brought the same girl from Just Energy with him that have been told several times that I'm not interested. The man said, " Let them ___...

1.0
I didn't like
  • Appear to be using my card without authorization
#1095238
Reply to reviews
What happened to Lite up Texas this year . My bill is unbelievable. I cant wait till Im out of your *** contract. I.m going back to TXU You..said i was on a fixed rate of 9.4.BUT THE SO CALLED CARRYING CHRGS PUTS IT UP IT UP TO 12.5.HOW THE *** DO I SAVE MONEY? EVERY...
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Anonymous
MV

We would like to contact you regarding your account and discuss the options available for you. Could you send us your contact information to unhappycustomer@entrustenergy.com?...

#1093641
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I signed up for this company on a 3 month trial rate. After the trial they sold my supplier privileges to another company which then charged me a ridiculous monthly rate. Who knew this was even legal? I didn't even realize the change had happened until I got a notice...
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#1088709
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I'm very hesitate in switching companies, its my nature. I don't like change once I've been with a company that has given me no issues and no complaints. I was very turned off by the rep's that came to my door trying to get me to change first they asked to see the bill...
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I didn't like
  • Being lied to by their sales door to door rep
#1074674
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Had two girls walk up to my door telling me they worked for Encor as a subcontractor with Entrust Energy. Looked at their ID's and looked up Entrust and told them to go away after I saw the bait and switch tactics reviewed online. Called the police to let them know....
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#1069471
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I like them a lot. Good customer service and they text you to remind you too. So you don't have to worry about missing your due date. I recently signed up for their online payment account. Works really well! They let you make payments on there and you can see how much...
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4.9
I liked
  • Treatment
  • Guarantees
  • Promises
#1023792
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